I think it's important for people to talk and have good communication with their insurance agent. I believe it's important to have an agent who will work to help you, when you need it most.
However, with that said, there are times when an agent can only do so much to assist with a claim or other insurance issue. When your agent has done all he or she can do or when you wonder if there is something more that might be done, give the Oregon Insurance Division a call. The OID has a consumer advocacy service to assist insureds with questions. The best part is that they are free of charge to use and the advice they give could be priceless.
The address is: www.Oregon.Gov/DCBS/Insurance/Partners
There number is 1-888-877-4894